Refund Policy

The Journal of Climate Change and Environmental Coordination (JCCEC) is committed to maintaining transparency and fairness in all publication-related financial transactions. This Refund Policy outlines the conditions under which payments may be refunded and ensures that all processing fees are handled ethically and responsibly.

Article Processing Charges (APC)

As an open-access journal, JCCEC may collect an Article Processing Charge (APC) to cover essential publication costs, including manuscript processing, peer review coordination, copyediting, online hosting, DOI assignment, and long-term digital archiving.
Once the APC is paid after manuscript acceptance, the payment is considered final.

Refund Eligibility

Refunds are generally not issued once the payment has been confirmed. However, a partial or full refund may be considered in the following exceptional cases:

  1. Duplicate Payment:
    If the author unintentionally makes more than one payment.

  2. Technical Processing Error:
    If the payment was processed incorrectly due to system or gateway malfunction.

  3. Withdrawal Before Peer Review:
    If the author requests manuscript withdrawal before the peer review process begins and no editorial work has started.

  4. Editorial or Administrative Error:
    If the journal mistakenly requests payment for a manuscript that is later determined to be ineligible or unsuitable for publication.

All refund requests will be reviewed carefully by the editorial and finance teams.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • The manuscript has already undergone peer review, editorial handling, or technical processing.

  • The manuscript has been accepted or published.

  • The author withdraws the manuscript after editorial work or production has started.

  • Dissatisfaction with reviewer comments, editorial decisions, or publication timelines.

Refund Request Procedure

To request a refund, the corresponding author must:

  1. Send a written request to the journal’s official email within 10 working days of the payment.

  2. Include:

    • Manuscript Title

    • Submission / Manuscript ID

    • Payment date and transaction reference

    • Clear reason for requesting a refund

The editorial office will acknowledge the request and respond within 7–10 working days.

Refund Method & Processing Time

Approved refunds will be issued using the same payment method used for the original transaction.
Depending on the author’s bank or payment platform, the refund may require 10–15 business days to appear.

Currency and Bank Charges

Refunds will be issued in the same currency as the original payment.
Any bank charges, transfer costs, or currency conversion fees will be deducted from the refund amount and are the responsibility of the author.

Policy Review

This Refund Policy is reviewed periodically to ensure alignment with international publishing standards. Any updates will be posted on the official JCCEC website.